Membership Terms & Conditions
Principal Terms
- This agreement commences once you have indicated your acceptance in the Declaration section of the sign up process or the acceptance of the United Fitness Coaching App.
- This agreement will become binding on you and us when we confirm your membership application has been accepted, at which point a contract will come into existence between you and us.
- You will be entitled to all the rights and privileges set for the Type of Membership chosen.
- You cannot transfer this agreement to anyone else
General Terms & Conditions
Miscellaneous Terms
- You agree to comply with the Rules of Membership which are displayed prominently in the Gym and relate to opening hours, use of facilities and your conduct. We may make reasonable changes to these Rules at any time provided that we give you advance notice of the change.
- If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
- Under 18 years policy: In line with industry guidance members under the age of 18 must comply with our Under 18 Policy. Members under the age of 18 are not permitted to attend group exercise classes or workshops.
- We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.
- There may be occasions where we have to close all, or part of, the gym of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances.
- We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control.
- We will not be liable or responsible for outstanding monies paid to a Personal Trainer. Personal Training is arranged directly with the PT and not with United Fitness Limited.
- As a consumer, you have legal rights in relation to any services that are not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.
- This agreement is governed by English Law.
- We may terminate this agreement with immediate effect on notifying you if you are in breach of the Gyms Rules.
- To the best of your knowledge and belief you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, wellbeing or physical condition. Further, that you will advise us immediately should your circumstances change.
- We will not be liable or responsible for any injury caused by members failing in checking equipment before use to make sure it is safe and operational. If there are any faulty or damaged equipment, please let staff know by contacting us via this website or calling the business phone number and reporting directly to staff. First aid Kit is available at reception.
DIRECT DEBIT FEES AND CHARGES
- The Joining Fee (if one is payable) and first month's membership fees are collected from you by us either by Debit / Credit card at time of purchase, or by Direct Debit approximately 5 working days from your membership application date. Joining fees are applied to cover the initial administration costs associated with setting up a new membership and direct debit agreement and entitle the member to an induction session, bookable online, via telephone or in person.
- If you are looking to upgrade your membership there maybe an admin fee charged at the point at which you upgrade.
- Your second Direct Debit for monthly membership fees only will be collected one month after you joined, unless you joined prior to your gym opening in which case they will be collected one month after the gym opened. Subsequent Direct Debits for monthly membership fees will be collected monthly thereafter. Each payment made is not refundable under any circumstances.
- If any Direct Debit is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us on demand an administration fee of £20. If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole election, either suspend or terminate your membership, upon having given you written notice of our intention to do so. We may present an option to reduce the administration fee if the outstanding amount is paid online within 7 days of becoming due.
- You agree to advise us immediately of any change to the Members Details provided.
DIRECT DEBIT PRICES
- From time to time we may need to increase the price of membership. We will give you at least 1 full months' notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice, then the price of your membership will be increased in accordance with our notice.
TERMINATION
MONTHLY DIRECT DEBIT MEMBERSHIPS
- You may terminate your membership at any point by cancelling your direct debit with your bank, allowing 4 working days for the bank to action this. Please call Member Services for options available to you or for any further information.
- In the above circumstances your membership will remain in force until the day before your next payment is due, at which point it will automatically terminate.
ANNUAL MEMBERSHIP
- If you have purchased a Fixed Term membership you will be entitled to 50% of the pro rata'd amount as refund for any unused membership.
- You cannot freeze your membership on fixed term membership.
PAID IN FULL
- If you have purchased a Fixed Term membership and Paid in Full, you will not be entitled to a refund for any unused membership.
- You cannot freeze your membership on fixed term membership.
MONEY BACK GUARANTEE
- As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to cancel your membership and receive a full refund of any fees paid within 14 days of completing your membership application form. However, as per regulation 36 of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you select to commence your membership immediately, or you ask us to start your membership early, you agree that if you subsequently cancel your membership within the 14 day period, you will be refunded any monies paid, less an amount for the membership you have already used commencing from the first day after joining.
LIFESTYLE COACHING MEMBERSHIP
- If you have purchased a Lifestyle Coaching membership you will be contracted to a MINIMUM 3 months.
- This agreement commences once you have indicated your acceptance in the Declaration section of the sign up process or the acceptance of the United Fitness Coaching App
- During this period you will not be entitled to any cancellation fees should you wish to cancel. Any monies due within the minimum period will be due for payment upon cancellation.
- If payment is not made on cancellation, then legal action will be taken by way of small claims court.
- You cannot freeze your membership on a Lifestyle Coaching membership.
- Auto enrolment activates on a monthly basis unless 30 days cancellation notice is given in writing prior to the following month. This is from month 2 onwards otherwise you will automatically be enrolled onto month 4 Lifestyle coaching plan at the end of Minimum Term.
3 MONTH MEMBERSHIP
- If you have purchased a 3 Month membership you will be contracted to a MINIMUM 3 months.
- This agreement commences once you have indicated your acceptance in the Declaration section of the sign up process or the acceptance of the Coaching App
- During this period you will not be entitled to any cancellation fees should you wish to cancel. Any monies due within the minimum period will be due for payment upon cancellation.
- If payment is not made on cancellation, then legal action will be taken by way of small claims court.
- You cannot freeze your membership on a 3 Month membership.
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