Privacy Policy

Data Controller

United Fitness Ltd is the data controller for the personal data we process about you.

Our contact information is:

United Fitness Ltd

Unit 1 Plot 7 Hammond Close

Nuneaton, CV11 6RY.

If you have any queries about this Privacy Notice, please contact us at hello@united-fitness.co.uk

United Fitness Ltd is registered with the Information Commissioner's Office (the 'ICO') as a data controller under registration reference ZB721913.

Collected Personal Data

The information we collect about you is required for the purpose of creating your Member Account and for you to enrol in our gyms. Such data allows you to be identified as a member of United Fitness and includes:

• Name, date of birth, gender, e-mail address, postal address, telephone number, health declaration and whether you require disabled access
• Credit or debit card information, information about your bank account number and sort code or other banking information. Note that we do not store your bank or credit card details on our webservers
• Your usage records and duration of visits, in the form of date, time, gym, and membership number.
• Your preferences for particular products or services or interests when you tell us what they are -- or when we assume what they are, depending on how you use our products and services
• Your contact with us, such as a note or recording of a call you make to our contact centre, an email or other records of any contact you have with us
• Your membership information -- such as dates of payment owed and received, the services you use and any other information related to your account
• Marketing preferences

Purpose of collecting data

We will use your personal data to provide you with the services, products or information that you have requested, for health and safety, security and administration purposes, to improve your website experience, and marketing. We may need to share your information with our service providers, associated organisations and agents for these purposes.  We may use your information to:

• Carry out an identity check as part of your membership application. This is carried out by Bottomline Technologies Ltd and is NOT a credit check
• Process your membership application through our chosen membership software
• Bill you for using our services as part of your membership
• Keep you informed about our services including operational matters relating to your Membership
• To send you email on abandon basket
• Provide relevant services to you, e.g. streaks and prompts, or access to Personal trainers
• To provide a functional website and to conduct targeted, relevant marketing, including retargeting via Facebook, Snapchat and Google
• Confirm your attendance to exercise classes or lessons
• To allow you to monitor your gym usage in your members area
• To share gym event photos on our internal social media platform
• Contact you with offers or promotions based on our analysis of how you use our services and what we think will be of interest to you (unless you choose not to receive our marketing messages)
• Respond to any questions or concerns you might have about our services
• Understand how you use our services, to help us develop relevant and updated services for your membership
• To use your attendance log to support your membership with relevant information and services, e.g. loyalty reward, new classes and training material
• Carry out research and analysis to understand how customers use our services
• Prevent and detect fraud or other crimes
• Operate our facilities in a safe and secure way